Ask the Valley College Online 帮助台

画布上的支持 & 即时聊天

• 去 Canvas 然后点击 帮助图标 (the question mark icon in the left-hand blue global navigation column toward the bottom.)
• Select 学生支持 – 搜索 for Answers and 即时聊天!
• 这将带你到 LACCD Student Distance Learning 资源 画布上壳.
• 的 Student Distance Learning 资源 p年龄 includes links for each college.
• 旁边 LAVC – Los Angeles Valley College，你会发现:
  • A link to 画布上的支持 (and 即时聊天)
  • IT帮助的链接 & 支持(有链接的页面)
  • 注册链接 & 招收ment Support (LAVC 招生)
• 的 画布上的支持 link will take you to a p年龄 where you can:
  • 搜索 in the Canvas area for questions related to using Canvas (e.g., How do I submit an assignment?)
  • 搜索 in your College area for other questions (e.g., How do I add myself to the waitlist for a class?)
  • And, if you still can’t find the answer you need, there is also a 联络支持 link (top-right corner) to start a 即时聊天 与画布支持.

请注意:

专用的 Canvas 即时聊天 is open 24/7 to faculty and students and should be used as a first resort. 的se are well-trained professionals who can answer your questions right away via the Canvas Help - 即时聊天. Please use them as much as possible.

Canvas 不让我登录

的re are three common reasons for not being able to login to Canvas. If, after you try these solutions, you are still unable to login, please contact the 帮助台 or the Canvas 上面的实时聊天.

1. Incorrect User ID and password.
   We suggest that you verify that your User ID and Password are correct and try again. Take a look at the “How to 登录 to Canvas and View Your Classes” section above.
2. It may be too soon for your account to be ready.
   You will not have access to Canvas on the same day you register for a course. It can take 1-2 business days after registration before your log-in will work, if the semester has started. Otherwise, your Canvas access should work on the first day of class.
3. A hold could be placed on your record for either financial or academic reasons.
   If you have not paid your tuition, 医疗费用, 或者其他费用, the college will place a hold on your record and you will not be able to login until this issue is cleared by the LAVC 业务办公室.